I worked within Barclays Operations & Technology / Digital & Design Office for over two years and worked on a number of projects within that time. Providing Barclays with innovative digital products, strategic implementation of new technologies while making sure customers' needs were first & foremost in each project I worked on.
Responsibilities and undertaking
● Understand customer needs, business objectives and deliverables
● Develop and capture new features that form each development release
● Help inspire and coordinate other User Experience designers in the team
● Help delivery of user experience specs and documents for developers
● Help set the direction and push the quality of user experience.
● Execution of user research, testing and interviews to develop insights
● Planning and hosting stakeholder and customer workshops
● Help design for context and wider experience and not just UI. Communicate user experiences through journey maps, service blueprints and storyboards.
● Create design concepts and prototypes that explore and address user needs and incorporate new functionality into the service in terms of UI and the wider contextual experience.
● Ensuring that Barclays design language is incorporated correctly
● Contribute to a library of interaction patterns and standards
